Support
Questions, a bug, or a pay rule that looks off? Write to us. A person reads every email.
Include your iPhone model, iOS version and the app version from Settings. If a calculation looks wrong, tell us the state, the pay period and the shifts involved. Please leave out your employer's name and anything you would rather keep private.
Common questions
How do I restore my purchase?
Open Settings in the app and tap Restore purchases. Use the same Apple ID you bought Premium with.
I got a new iPhone. Where are my hours?
If iCloud sync was on, sign in with the same Apple Account and turn on Sync with iCloud in Settings. Your shifts come back from your own private iCloud. If it was off, the data stayed on the old iPhone: restore it from an iPhone backup, or export it there first.
How do I cancel my subscription?
Subscriptions are handled by Apple. Open the Settings app on your iPhone, tap your name, then Subscriptions.
My overtime looks wrong.
Check the selected state and the workweek start day in the app. Federal overtime is counted per workweek, never averaged. If it still looks wrong, email us with the details.
How do I delete my data?
Delete the app. If iCloud sync was on, you can also remove PayCheckup data under iCloud storage in the Settings app. We have no copy.